Items purchased from CandyGoth.com, must be returned to us before we process the a refund. Simply complete the Return Form attached to the bottom of your invoice with the information requested. Pack the item(s) to be returned, along with the Return Form, in the original package if possible. Peel off the Return Label and adhere it to the return package. Returned packages must be returned prepaid, to the address on the return label. For additional help call us at 1-972-426-2711 were open 10:00 AM – 6:00 PM CST, Monday – Friday. Or you can email us at [email protected].
•You must return products within 14 days of the delivery date to receive a refund.
•Customer is responsible for the shipping costs on all returns. Unless the product was received damaged, defective or in error. Contact us before returning any of these products.
•Returned Items must be in their original condition and in their original packaging, unworn, unwashed and with their original labels and tags. Any promotional items included free of charge must also be returned should the order be returned.
•If sending items back from outside of the US, make sure to declare items as returned goods, clearly state ‘US RETURNED GOODS’ on any parcel. Any duties on returned goods will remain the responsibility of the customer.
•Please allow up to 7-10 business days for us to process your returned item/s.
•If you need any help with making a exchange – please do not hesitate to contact us.
•All US exchanges are reshipped free of charge. International customers will need to re-purchase shipping.
•Bodysuits, Vinyl, Swimwear, Intimates & Earrings are not returnable, due to hygienic restrictions.